Return & Refund Policy

Returns

We accept returns on unopened, sealed products within 14 days of delivery. Items must be in original, unopened condition with all packaging intact.

Because trading card products can be sorted, sleeved, or handled in ways we can't verify, we're unable to accept returns on opened token sets or expansion packs except in the case of damage or a defect (see below).

To start a return, email info@zaximus.com with your order number. Return shipping is the buyer's responsibility. Refunds are issued to the original payment method once we receive and inspect the item.

Damaged or defective items

If your order arrives damaged, or a product has a printing or manufacturing defect, we'll make it right — opened or not.

Contact us within 10 days of delivery with:

• Your order number
• Photos of the damage or defect
• Photos of the outer mailer or box, if the damage occurred in transit

We'll send a replacement at no cost to you. You won't need to return the damaged item unless we ask. If a replacement isn't available, we'll refund you in full.

Lost mail

Orders shipped via Economy Mail (No Tracking) travel as First Class letter mail and can't be traced. If a token hasn't arrived within 21 days of shipping, contact us and we'll send a replacement once. For guaranteed tracking, choose Standard or Priority Shipping at checkout.

Charity items

Items in our Evoke the Heart collection are final sale. Proceeds from these products are committed to the organizations they support, so we're unable to refund them. Damaged or defective items will be replaced under the terms above.

Order changes and cancellations

We can change or cancel an order any time before it ships. Email us as soon as possible — most orders go out within a few business days.

Questions

Email info@zaximus.com and we'll get back to you.